Customer satisfaction plays a vital role in the success of a business organization. Customer service representatives mainly work to assist the customers in solving their complaints. The better response they get from the customer support, the more they will be impressed.
Feed back and responses of the customers have a great importance in the marketing field. Customer Service or Customer support centers are the places where they render the help for the clients by answering their queries.
For more information on Customer Support/Service ,
http://www.schoolanduniversity.com/study-programs/business/customer-support-service
http://www.trafficgeyser.net/lead/customer-support