As the competition in the business industry is turning so tough, each and everyone is focusing more on the customer satisfaction. So if you are interested to work with the clients of an organization to make them convinced about the products and services, then the call center industry offers you the opportunity.
Call centers are considered as the revenue generating hubs of a business organization that ensure customers satisfaction. Job profiles differ for the managerial roles depending on the work environments.
For more information on Call Center Management ,
http://www.schoolanduniversity.com/study-programs/business/call-center-management
http://www.trafficgeyser.net/lead/call-center-management